What are your Courier Fees?
We have a flat fee of $10.60 NZ wide, per parcel. FREE courier when you spend $85 or more per order. 

What days of the week do you dispatch?
We dispatch orders Monday through Thursday. Order cut-off is 2pm (e.g, an order placed after 2pm on Monday will not be eligible for Monday dispatch). You will be prompted to select your dispatch date at checkout. This is a dispatch date (the day items leave our HQ) it is not the delivery date.

Can I select a delivery date?
Yes, at the point of check-out, you will be asked to select a date you would like the macarons delivered on. Please note, Post Haste may deliver the macarons to you at any time up until 6pm on your selected delivery date. We have no control over what time a parcel is delivered. 
If you require your macarons to arrive before a particular time (e.g. for an event), we suggest you select the day prior as your delivery date, to avoid disappointment. We cannot be held responsible for deliveries that occur on your selected delivery date, but at a later time than what you require them for.

What are the usual courier times?
The vast majority of our parcels arrive overnight, but there are sometimes courier delays that are out of our control and parcels may take an extra day to arrive. Delivery to rural addresses takes between 2 to 4 days.

Order confirmation
After placing an order with us, you will receive a confirmation email. Please check all details are correct before you place your order to avoid any delays processing your order. If you need to make any changes please email us as soon as possible at sales@jaimelesmacarons.co.nz

Refunds & replacements
Refunds or replacements are dealt with on a case by case basis. To discuss a refund or replacement, please get in touch with us sales@jaimelesmacarons.co.nz with your order details.

Are your macarons gluten free?

None of the ingredients used in the production of our macarons contain gluten, however our kitchen is not 100% gluten free which may affect anyone with a severe allergy.

Do you macarons contain nuts or dairy?

Yes – all macaron shells have an almond meal base and flavours can contain other nuts (including peanuts). All of our fillings contain dairy.

Do your other products contain gluten, nut or dairy?

Each item has different ingredients but are all made in an environment where each of those allergens are present.
Please see the product page for each item, or contact us directly, for more information.

How long do macarons last?

We recommend they are best eaten within 7 days from receipt.  Keeping the in the fridge will help retain their chewy texture.

How do I keep macarons?

They are best kept in the fridge, in their box or an air-tight container.  This enables their chewy texture to last as long as possible.

How to serve macarons?
Serve your macarons at room temperature. Remove them from the fridge 15 minutes prior to eating in order to enjoy their flavour and texture fully.

Can I freeze macarons?

No, part of our process to ensure the correct texture of our macarons is to snap-freeze them the day they are baked.  For food safety reasons, food cannot be frozen twice.  

Do you sell Wholesale?

J'AIME is a proud wholesale supplier to local and national businesses of all kinds. To date we have partnered with florists, wedding planners, gift shops, hamper suppliers, cafes and supermarkets. We also work with catering companies and can provide unpackaged bulk product for events.

We are always keen to hear from businesses looking to add a quality and luxe product to their range.

To have a chat about how we can work together please contact sales@jaimelesmacarons.co.nz

Where else can I find your products?

Find our stockists here